Terms of Service
All the information on this website – https://www.re-origin.com – is published in good faith and for general information purposes only. re-origin.com does not make any warranties about the completeness, reliability, and accuracy of this information. The content on this website is not a substitute for medical diagnosis, treatment, or advice. Any action you take upon the information you find on this website (re-origin.com) is strictly at your own risk. By accessing this website, you expressly agree re-origin.com is not liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these third-party sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which no longer comports with our programs and values.
Please also be aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the privacy policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.
Subscription Policy
When you subscribe to our services, you agree to an annual recurring subscription. This subscription will automatically renew each year on the date of your initial purchase.
If you wish to cancel your subscription, please email us at support@re-origin.com. We aim to respond to all requests within three business days, including confirmation of your cancellation. After canceling, you will continue to have access to the service until the end of your current billing period, which extends one year from your original purchase date.
Please note that canceling your subscription does not qualify you for a refund. For details on our refund policy, please refer to the section below. If you have any questions or concerns, please email us directly at support@re-origin.com.
Refund Policy
The purpose of this policy is to ensure clear guidelines for refunds at re-origin.
If, after six months of daily retraining with re-origin, you have received no value from the community or program, you may request a full refund for up to 12 months from the date of your initial purchase.
Eligibility
To be eligible for a refund, you must have completed the entire video program and participated in the daily re-origin techniques for 30 minutes a day for at least 6 months.
- Refunds will be issued for the full program amount and not for any associated fees or taxes.
- Refunds only relate to the program.
If a member purchases Momentum Group Coaching in addition to the program, refunds for MG will only be granted when members express their desire for a refund in writing. No refunds will be granted if more than two sessions have been attended.
One-on-one coaching sessions that have been attended will not be refunded. Any coaching sessions that have not been attended will be refunded in full. Members can cancel or reschedule 1-1 sessions with at least 24 hours’ notice. If no notice is given or the member does not turn up to the session, the session will be forfeited without a refund.
Review Coaching Completion Policy below for additional terms.
Once your refund request is approved, the refund will be processed within 5-10 business days to the original payment method used for the purchase.
Amendments
This refund policy is subject to change at any time without notice. If you have any questions about our refund policy, please contact us at support@re-origin.com.
Momentum Groups
The purpose of this policy is to provide guidelines for the organization, implementation, and evaluation of Momentum Group (MG) coaching sessions. The policy aims to ensure that MG coaching is conducted in a safe, respectful, and constructive manner and outlines the principles and guidance for MG coaching.
MG coaching is available to all re-origin members as an add-on service and is a powerful and effective tool that can help members achieve their personal goals within their time at re-origin. MG coaching involves the use of group dynamics to support individuals in their personal development journey.
Objectives
The objectives of the online MG coaching sessions are to:
- Facilitate the personal growth of re-origin members
- Provide a supportive environment for members to learn from each other
- Foster a sense of community among members
- Encourage accountability and commitment to the re-origin program
- Provide guidance relating to the re-origin program to allow members to better adhere to the techniques and tools provided at re-origin
*IMPORTANT: re-origin’s Momentum Groups are not intended to establish a physician-patient relationship, to replace the services of a trained physician or health care professional, or otherwise to be a substitute for professional medical advice, diagnosis, or treatment.
Group Coaching Structure
The MG coaching sessions will consist of the following:
- Twelve weekly online coaching sessions lasting approximately sixty minutes with each session held at a consistent time. (In the unlikely event of a coach being unable to run a particular session, a replacement coach will be provided, or the session will be rescheduled)
- A minimum of seven participants. If there are less than seven participants signed up, the MG will not run and participants will be requested to choose a new MG.
- Weekly sessions are structured and interactive, following principles relating to the re-origin program.
- Please note that all sessions will be recorded for internal use only and are not intended to be shared for missed sessions or any other reason.
In the event where your primary coach is sick, or there are unforeseen circumstances which renders them with no alternative but to cancel or miss a particular session(s), the following information is relevant.
The primary coach will first attempt to find a substitute re-origin coach with the capacity to facilitate the relevant session(s).
Where this is not possible, the missed session(s) will take place immediately after the last scheduled session of the group’s 12-week program.
The missed session(s) will continue to run at the same time and on the same day of the week for continuity and ease for the group members.
Code of Conduct
Participants are expected to:
- Be respectful of other participants and the coach.
- Be committed to their personal growth.
- Refrain from any behavior that may undermine the group’s trust and cohesion.
- Refrain from talking about specific symptoms in the sessions and keep questions related to the re-origin program.
- Refrain from discussing personal issues that would be better suited for one-on-one coaching.
- Celebrate each other’s personal wins to create a cohesive, positive environment for all participants.
- Participants must maintain the confidentiality of all information shared during group coaching sessions.
- Participants are encouraged to practice active listening and provide feedback in a constructive manner.
- Whilst we understand there will be times when participants are unable to have their cameras on, such as bandwidth limitations or technical issues, we do strongly encourage participants to turn their cameras on whenever possible. This helps to build rapport, trust and a productive environment to enhance the effectiveness of the MG coaching session.
Coaches will:
- Behave professionally and maintain a high standard of ethical conduct in all their interactions with members.
- Treat members with respect and dignity. They will be sensitive to clients’ cultural and personal values, and avoid discriminatory or derogatory comments or behavior.
- Maintain strict confidentiality of client information, unless authorized by the client to disclose such information.
- Maintain appropriate boundaries in their interactions with clients.
- Where it is apparent to the coach that a participant may require more coaching time than possible within the MG session, the coach may suggest one-on-one coaching sessions or other options to assist the member in allowing them to achieve the most within their time at re-origin.
Termination
The coach may terminate a participant’s participation in MG coaching sessions at any time if they believe that the participant’s behavior is inappropriate, unethical, or disruptive, or when a participant breaks the above ‘Code of Conduct.’ The participant is not entitled to a refund in this circumstance.
1-1 Coaching
The purpose of this policy is to provide clear guidelines for the organization, implementation, and evaluation of re-origin’s 1-1 coaching sessions. This policy aims to ensure that 1-1 coaching is conducted in a safe, respectful, and constructive manner while outlining the principles and guidance for these sessions.
1-1 coaching is available to all re-origin members as an add-on service and serves as a powerful tool to help members achieve their personal goals within their time at re-origin.
You have the option to choose which coach you’d like to work with when booking your 1-1 sessions. Please note that each coach’s availability is dependent on their current work schedule. As a result, you may need to be flexible with the timing of your sessions or select a coach whose availability aligns with your preferred schedule.
These sessions are designed to provide personalized support and guidance to members.
re-origin’s 1-1 coaching sessions are not intended to establish a physician-patient relationship, replace the services of a trained physician or healthcare professional, or substitute for professional medical advice, diagnosis, or treatment.
Scheduling and Rescheduling
To ensure a smooth and efficient coaching experience, you are required to give at least 24 hours’ notice if you need to book a session or reschedule a session.
Failure to provide at least 24 hours’ notice for rescheduling will result in the loss of that session. The session will be considered complete, and no refunds or make-up sessions will be provided for missed appointments without proper notice.
If a member misses a booked session, this will also be considered to be a completed session where no make up sessions will be provided.
It is the responsibility of the member to ensure that all sessions are scheduled and completed before the expiration of their membership. Any sessions that remain unused at the end of your subscription period will expire and cannot be refunded or used after your subscription has ended.
Code of Conduct
Participants are expected to:
- Be respectful and committed to their personal growth during coaching sessions.
- Maintain confidentiality of all discussions during sessions.
- Approach sessions with an open mind, ready to engage and take actionable steps towards their goals.
Coaches will:
- Maintain a high standard of ethical conduct and professionalism in all interactions with members.
- Treat members with respect and sensitivity, avoiding any form of discriminatory behavior.
- Uphold confidentiality and ensure that all personal information shared during sessions remains private unless authorized by the member.
- Offer constructive feedback and strategies to help members maximize their growth and success within the program.
Termination
The coach may terminate a participant’s participation in 1-1 coaching sessions at any time if they believe that the participant’s behavior is inappropriate, unethical, or disruptive, or when a participant breaks the above ‘Code of Conduct.’ The participant is not entitled to a refund in this circumstance.
Coaching Completion Policy
Members who purchase 1-1 sessions and Momentum Group sessions must book and complete all sessions before the expiration date of their membership. Memberships are one year long starting at the date members purchase the program and community.
Any 1-1 or Momentum Group coaching sessions that are not booked and taken before the expiration of your membership will not be refunded.
It is the responsibility of the member to be aware of their membership expiration date and to purchase and schedule their 1-1 sessions and Momentum Group coaching sessions accordingly.
We encourage members to purchase and schedule their sessions well in advance to ensure availability and to avoid any last-minute issues.
If you re-enroll for an additional year, your coaching sessions will be extended to match your new membership expiration date.
By purchasing 1-1 sessions and Momentum Group sessions, members agree to adhere to this policy. We appreciate your understanding and cooperation in ensuring that all sessions are utilized within your membership period.
Coach Communication Policy
At re-origin, our coaches are dedicated to providing guidance and support to all members while maintaining a clear focus on individual needs within the appropriate settings. This policy outlines the communication guidelines for interacting with coaches through email and the options available for support outside of your 1:1 sessions.
Communication outside of coaching sessions
Questions requiring personalized advice or extensive discussion that would take the coach longer than a few sentences to address cannot be answered outside of 1:1 sessions. This ensures members receive focused, high-quality support while respecting the coaches’ time and availability.
If additional support is needed, you may book an extra 1:1 coaching session or, if availability permits, reschedule your next session to an earlier date. All communication should be conducted via email and not through Mighty Networks.
Response Times
If you have additional questions outside of your 1:1 sessions that can be addressed concisely (i.e., within a few sentences), you can email your coach.
All emails will be reviewed and responded to within 2-4 working days (Monday–Friday). Please note that emails sent outside of these hours, including on weekends or holidays, may not receive immediate responses. Members are encouraged to plan their inquiries accordingly and remain mindful of the coaches’ time.
Confidentiality
All communication between members and coaches will be handled with the utmost confidentiality. Please note that coaches do not provide medical advice, and any health concerns should be directed to a qualified medical professional.
Contact Information for Escalations
If you have concerns about this policy or require further assistance, you may contact us via email at: support@re-origin.com.
Deep Dive Purchases
All Deep Dive purchases are non-refundable. Once you have purchased a Deep Dive, it will remain accessible to you for the duration of your active membership with re-origin.
Promotional Codes
At re-origin, we may occasionally offer promotional codes to provide members with reduced pricing on our services, programs, or special offers.
By using a promotional code, you agree to the following terms and conditions:
- Promotional codes are limited to specific promotions and may have eligibility criteria, such as first-time membership or limited-time offers. These codes are non-transferable and must be used by the recipient to whom they were issued unless otherwise stated.
- Promotional codes must be applied at checkout and cannot be applied retroactively to past purchases. Only one discount code may be used per transaction, and it cannot be combined with other promotional offers or discounts unless explicitly stated.
- Promotional codes are valid for a limited time only, and once they expire, they are no longer valid.
- Some promotional codes may only apply to specific services or add-ons, such as Momentum Group Coaching or Deep Dives. Please refer to the specific terms of the promotion for details at the time of advertisement.
- Any attempt to manipulate or misuse promotional codes may result in the voiding of the discount or special offer and cancellation of the order. We reserve the right to refuse the use of promotional codes that we believe have been improperly obtained or used.
- Promotional codes may be limited to a certain number of redemptions. Once the maximum number of uses has been reached, the code will no longer be valid.
- In the event of a refund request, any refund provided will be based on the amount paid after the discount was applied, not the original full price.
re-origin reserves the right to modify, discontinue, or revoke promotional codes at any time without prior notice. If you have any questions regarding the use of promotional codes, please contact us at support@re-origin.com.
Communications
The purpose of this policy is to provide guidelines for the organization, implementation, and evaluation of communication and refunds at re-origin.
At re-origin, we understand the importance of timely and effective communication. To ensure the best possible experience and support for our members, we have established the following ‘Response Time Policy’ for messages sent through our online platform, and expand on other ways to get your important questions answered in the most effective way possible.
Direct messages via Mighty Networks
Community hosts and moderators are responsible for maintaining a safe and positive environment for all members of the online community. Our goal is to respond to all private messages received through our online platform, Mighty Networks, within three working days (Monday to Friday, excluding holidays). Please keep in mind this is a global community; therefore, moderators are based in various time zones.
You are welcome to send a direct message to a host in the following (but not limited) instances:
- Reporting a violation of the community guidelines.
- Requesting assistance or support related to the community platform.
- Requesting assistance or support relating to the program (please refer to the below section ‘messages requiring an in-depth answer’ for further information regarding this)
- Requesting the link to sign up for MG or one-on-one coaching sessions.
In some rare circumstances, response times may be longer than three working days. These circumstances may include, but are not limited to:
- High volumes of messages
- Technical issues relating to the platform
If a longer response time is expected, hosts will make reasonable efforts to update members of this.
By sending a direct message through Mighty Networks, you agree to be bound by the terms of this policy. If you have any questions about this policy or the response time of your message, please contact us via email at: support@re-origin.com.
Emails
All emails received by the online community will be reviewed and responded to within three working days. If the email requires additional research or input from other hosts, an acknowledgment of receipt will be sent within three working days, and a full response will be provided within five working days.
In some rare circumstances, response times may be longer than three to five working days. These circumstances may include but are not limited to.
- High volumes of messages
- Technical issues
Inquiries Requiring an In-Depth Answer
Whilst hosts will do their best to answer and support you in answering questions relating to the program, answers can often be complex. In order to serve you best, we may direct you to alternative solutions such as the Weekly Q&A or one-on-one coaching sessions.
Weekly Q&A
This weekly event allows us to answer your questions in the form of a conversation and allows you greater understanding and a more personalized experience to assist you. In the same way that messages should relate to the program, the Q&A questions should not discuss outside programs’ methods, medical treatments, dietary or supplement regimens as these are not part of re-origin and may be triggering to some members. We are only able to answer questions specific to the re-origin program.
If you are unable to make any of these sessions, there is a form here where you can submit your question to be answered. Although we cannot guarantee that each and every question will be addressed, we always do our best to cover all relevant topics and sometimes bundle similar questions together. Q&A sessions are recorded and we aim to upload the recordings to the forum within five working days.
One-On-One Coaching
If a member’s question or inquiry is not within the scope of the online community or if the member would benefit from more specialized assistance, the member will be directed to other avenues for support, such as group or one-on-one (1-1) coaching sessions. One-on-one coaching may be suggested to you if you have a large amount of questions relating to the program that can not be answered via direct messaging or if you require further assistance relating to a certain aspect of the program. By providing information and direction to other avenues of support, we aim to help our members find the assistance they need and maintain momentum whilst working through the program.
re-origin ‘Gift of Healing’ Policy
The purpose of this policy is to ensure clear guidelines for the ‘Gift of Healing’ campaign at re-origin.
Eligibility Criteria – This scholarship application is open to all individuals aged 18 and above who are financially unable to invest in the re-origin program at this time.
Application Process – Eligible individuals must complete and submit the official scholarship application form. All information provided must be accurate and truthful. Falsification of information will result in disqualification from the program.
The deadline for completing this application is December 31st, 2024. If you do not hear back about your scholarship application, this does not mean you have not been successful, it may mean that at this time there are no scholarship spaces available.
Our support email will not be able to divulge specific information about the status of your application or the timeframe in which scholarships become available. However, if for any reason you wish to withdraw your application after submission, please email support@re-origin.com.
Selection Process – The re-origin scholarship committee will review all applications and select recipients based on eligibility criteria, financial need, and the available number of scholarships. The initial recipients will be announced by January 15, 2025. Decisions made by the re-origin scholarship committee are final.
Scholarship Award – The scholarship covers the full cost of one year’s access to re-origin’s program + community. The scholarship is a one-time grant and is not transferable to anybody else. You will have one week (7 days) to respond and accept the scholarship via the email address you provided. If we do not hear back from you after 7 days from the date of the email sent, your scholarship will be passed on to another individual, and you will be unable to retrospectively claim your scholarship. Please note any additional costs such as Coaching or Deep Dives are not covered by the scholarship.
Program Participation – Scholarship recipients must commit to 1) completion of the re-origin program within 60 days of acceptance, 2) providing a video testimonial within 6 months of acceptance, and 3) fully participating in and practicing the re-origin techniques for 30 minutes a day for at least 6 months. Failure to adhere to the participant requirements will result in the forfeiture of the scholarship at any time.
Confidentiality – All information provided in the scholarship application will be treated with the utmost confidentiality and used solely to evaluate scholarship eligibility.
Changes to ‘Gift of Healing’ Policy – re-origin reserves the right to modify these terms and conditions at any time. By submitting an application, applicants acknowledge that they have read, understood, and agree to abide by these terms and conditions.
Consent
By by using our services, you expressly consent and agree to these Terms of Service. If you have any questions about the Terms of Service, please contact us at support@re-origin.com.
